What You Need to Know
The Luxe Collection
By completing the online membership enrollment form, you acknowledge that you have signed up for two automatic shipments each year in March, and October. A pre-shipment email will be sent to the email address we have on file. Member may close membership at any time after receiving two releases. See Membership Cancellations below.
The Luxe XXIV (24 bottles per release) average shipment is $3,426 plus tax and shipping
The Luxe XII (12 bottles per release) average shipment is $1,750 plus tax and shipping
The Luxe VI (6 bottles per release) average shipment is $880 plus tax and shipping
This membership is continuous until cancelled; you may close your membership any time after receiving two releases. Your credit card will be billed automatically for the retail price of the wines (less member savings) plus shipping and any applicable taxes and fees. Prices are subject to change. Contact us by phone, (800) 973-6423 or email, email@example.com. We cannot stop a pending shipment once the deadline has passed. Shipping charges will apply if the wine is returned.
Did You Receive an Email From Us?
If not, please contact us to correct your email address. We want to keep you informed of upcoming member releases and special wine offers. Be assured we take your privacy seriously. Stag’s Leap Wine Cellars does not share or sell its mailing list.
Before Each Shipment
We contact members via email in advance with information regarding the wine selection, price, deadline for account changes. Once the deadline passes, we cannot change an address or stop a shipment. Shipping charges will apply if the wine is returned.
Changes to Your Account
You can reach us via email at firstname.lastname@example.org or by phone at (800) 973-6423. The membership team is available daily between 9:00 am and 5:00 pm. We confirm all changes to your account. If you have not received a response via phone or email in three working days, we may not have received your communication. Please call us. For your security, we ask that you do not send credit card numbers via email.
We guarantee wine against temperature damage that is signed for on the first delivery attempt. Member releases are sent via FedEx Ground in California or UPS two-day air for a flat fee. A tracking number will be sent by email. You may request to receive shipments via UPS or FedEx. Wine deliveries must be signed for by a recipient 21 years or older during normal business hours. Some members opt to have their wine sent to a business address or to the local carrier warehouse, UPS Store or FedEx Office for pick up.
Avoid reshipment costs for undelivered wine by letting us know about any holds or changes before the deadline. We are happy to work with you to delay releases when travel or weather is a concern. We are unable to hold wines returned to us as undeliverable for more than 30 days. Wines not claimed after 30 days will be donated to charity.
While we do offer discounted shipping, should your release be returned for any reason, the fee to reship would be the full rate charged by the common carrier to Stag’s Leap Wine Cellars. If there has been some sort of error with delivery, we will be happy to work with you to resolve it.
30 Day Pickup Window
All membership will default to shipping; however, if a member requests to pick up at the winery they will have a 30-day window to pick up prior to the release being shipped. We are unable to hold wines past 30 days at the winery.
Substitutions or Additions
You may substitute or add to your member release. The price will reflect your request and member savings. Additional bottles may be added for no additional shipping charge.
Log-in as a member to receive your discount when you place orders on our web store. Under the Sign In tab please click on the password reset page and follow the directions. If you are having difficulty logging in, please contact the Membership Team for assistance.
We suggest using the Chrome browser for the best experience when visiting our website.
Visiting the Winery
We love having members and friends visit. Reservations are required and are subject to availability. Additional guests beyond the number allowed are charged regular price. Please contact us in advance to arrange for Friends & Family privileges.
Your California Privacy Rights are accessible at https://www.stagsleapwinecellars.com/privacy.
To learn more, please contact us at (800) 973-6423 | email@example.com.