What You Need to Know
By completing the wine club enrollment form, you acknowledge that you have signed up for four automatic shipments each year in March, May, October, and December.
A pre-shipment email will be sent to the email address we have on file. Members may cancel at any time. See Membership Cancellations below.
Log-in as a club member to receive your member discount when you place orders on our web store. Under the Sign In tab please click on the password reset page and follow the directions. If you are having difficulty logging in, please contact the wine club concierge for assistance.
We suggest using the Chrome browser for the best experience when visiting our website.
Visiting the Winery
We love having members and friends visit. Reservations are recommended and are subject to availability. Additional guests beyond the number allowed are charged regular price. Please contact us in advance to arrange for Friends & Family privileges.
Before Each Shipment
We contact club members via email in advance with information regarding the wine selection, price, deadline for account changes and club celebration. Once the deadline passes, we cannot change an address or stop a shipment. Shipping charges will apply if the wine is returned.
Changes to Your Account
You can reach us via email at email@example.com or by phone at (800) 973-6423. The wine club office hours are daily between 9:00 am and 5:00 pm. We confirm all changes to your account. If you have not received a response via phone or email in three working days, we may not have received your communication. Please call us. For your security, we ask that you do not send credit card numbers via email.
Substitutions or Additions
You may substitute or add to your club shipment. The price will reflect your request and club discount. Additional bottles (up to a case, including the shipment) may be added for no additional shipping charge.
We guarantee wine against temperature damage that is signed for on the first delivery attempt. Club shipments are sent via UPS ground or two-day air for a flat fee. A tracking number will be sent by email. You may request to receive shipments via UPS or FedEx.
Wine deliveries must be signed for by a recipient 21 years or older during normal business hours. Some club members opt to have their wine sent to a business address or to the local carrier warehouse, UPS Store or FedEx Office for pick-up. Please contact us for more information on shipping methods and alternative shipping addresses.
Avoid reshipment costs for undelivered wine by letting us know about any holds or changes before the deadline. We are happy to work with you to delay shipments when travel or weather is a concern.
Will call pickup at the winery is available to members living in Northern California.
We are unable to hold wines returned to us as undeliverable or will call for more than six months. Wines not claimed after six months will be donated to charity. Refund requests for orders over 90 days old will incur a 20% restocking fee.
This wine club membership is continuous until cancelled. There is no fee to cancel or minimum number of shipments. Your credit card will be billed automatically for the retail price of the wines (less club discount) plus shipping and any applicable taxes and fees. Prices are subject to change. Members may cancel at any time by contacting us by phone, (800) 973-6423 or email, firstname.lastname@example.org; however we cannot stop a pending shipment once the deadline has passed. Shipping charges will apply if the wine is returned.
Benefits are subject to change.