Close

FAQ

Membership Cancellations

This membership is continuous until cancelled; you may close your membership any time after receiving two releases. Your credit card will be billed automatically for the retail price of the wines (less member savings) plus shipping and any applicable taxes and fees. Prices are subject to change. Contact us by phone, 800. 973. 6423 or email, member@slwc.com. We cannot stop a pending shipment once the deadline has passed. Shipping charges will apply if the wine is returned.

Did You Receive an Email From Us?

If not, please contact us to correct your email address. We want to keep you informed of upcoming member releases and special wine offers. Be assured we take your privacy seriously. Stag’s Leap Wine Cellars does not share or sell its mailing list.

Before Each Shipment

We contact members via email in advance with information regarding the wine selection, price, deadline for account changes. Once the deadline passes, we cannot change an address or stop a shipment. Shipping charges will apply if the wine is returned.

Changes to Your Account

You can reach us via email at member@slwc.com or by phone at (800) 973-6423. The membership team is available daily between 10:00 am and 4:00 pm. We confirm all changes to your account. For your security, we ask that you do not send credit card numbers via email, please call.

Shipping Details

We guarantee wine against temperature damage that is signed for on the first delivery attempt. Member releases are sent via FedEx Ground in California or UPS two-day air for a flat fee. A tracking number will be sent by email. You may request to receive shipments via UPS or FedEx. Wine deliveries must be signed for by a recipient 21 years or older during normal business hours. Some members opt to have their wine sent to a business address or to the local carrier warehouse, UPS Store or FedEx Office for pick up. 

Avoid reshipment costs for undelivered wine by letting us know about any holds or changes before the deadline. We are happy to work with you to delay releases when travel or weather is a concern. We are unable to hold wines returned to us as undeliverable for more than 30 days. Wines not claimed after 30 days will be donated to charity. 

While we do offer discounted shipping, should your release be returned for any reason, the fee to reship would be the full rate charged by the common carrier to Stag’s Leap Wine Cellars. If there has been some sort of error with delivery, we will be happy to work with you to resolve it. 

30 Day Pickup Window

All membership will default to shipping; however, if a member requests to pick up at the winery they will have a 30-day window to pick up prior to the release being shipped.  We are unable to hold wines past 30 days at the winery.

Substitutions or Additions

You may substitute or add to your member release. The price will reflect your request and member savings. Additional bottles may be added for no additional shipping charge.

Website Log-in

Log-in as a member to receive your discount when you place orders on our web store. Under the Sign In tab please click on the password reset page and follow the directions. If you are having difficulty logging in, please contact the Membership Team for assistance. 

We suggest using the Chrome browser for the best experience when visiting our website. 

Privacy

Your California Privacy Rights are accessible at https://www.stagsleapwinecellars.com/privacy. 
To learn more, please contact us at (800) 973-6423 | member@slwc.com.